Refund policy

Eligibility

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unused, unopened, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at store@hiddenartist.co. If your return is accepted, we will provide further instructions and the return address.

Please note that we do not offer free postage for returns. Items sent back to us without first requesting a return will not be accepted.

You can always contact us at store@hiddenartist.co if you have any questions about returns.

Refunds

Once your return is received and inspected, we will send you an email confirming that we have received your returned item. We will also notify you whether your refund has been approved or rejected.

If your refund is approved, it will be processed to your original payment method. Please allow several business days for the refund to appear, depending on your payment provider or bank.

Shipping costs are non-refundable.

Damaged or Defective Items

Please inspect your order when it arrives and contact us as soon as possible if the item is damage or defective.

If there is an issue with your order, please contact us at store@hiddenartist.co and include your order number, a description of the issue, and photos where relevant. We will review the issue and let you know the next steps.

Incorrect Shipping Addresses

Please ensure your shipping address is entered correctly at checkout.

If an address is entered incorrectly and the parcel is delayed, returned, or goes missing as a result, we may not be able to provide a refund or replacement.

If you notice an error in your shipping address after placing your order, please contact us as soon as possible. We will do our best to help, but we cannot guarantee changes once the order has been processed or shipped.

Sale Items and Promotional Offers

Only regular-priced items may be refunded, unless required by applicable consumer law. Sale items, clearance items, or final-sale promotional items may not be eligible for a refund.

Exchanges

We only replace items if they are defective or damaged.

If you need help with a damaged or defective, please contact us at store@hiddenartist.co and we will let you know what to do next.

Return Shipping

You are responsible for paying your own shipping costs when returning an item. Return shipping costs are non-refundable.

We recommend using a trackable shipping service. We cannot guarantee that we will receive your returned item.

Late or Missing Refunds

If you have not received your refund yet, please first check your bank account again.

Then contact your credit card company or payment provider, as it may take some time before your refund is officially posted.

Next, contact your bank. There is often processing time before a refund appears.

If you have done all of this and still have not received your refund, please contact us at store@hiddenartist.co.