Shipping policy

Order Processing

Once your order is placed and confirmed, we will process it as quickly as possible.

Orders are usually processed within 24 hours before dispatch. During busy periods, promotional launches, or holidays, processing times may be slightly longer.

Once your order has shipped, you will receive a confirmation email with your tracking details, where available.

Shipping Times

We aim to deliver your order quickly and efficiently.

Estimated delivery times are generally within 7-15 business days.

Please note that delivery times are estimates only and may vary depending on your location, customs processing, courier delays, and other factors outside our control.

Shipping Destinations

We offer shipping to selected international destinations.

Available shipping options and rates will be shown at checkout based on your delivery address.

If your country is not currently available at checkout, please contact us at store@hiddenartist.co and we will let you know whether shipping may be possible.

Tracking Your Order

When your order is dispatched, you will receive a shipping confirmation email with a tracking number or tracking link, where available.

You can use this link to follow your package during transit.

If tracking is not updating or you have questions about your delivery, please contact us at store@hiddenartist.co.

Incorrect Shipping Addresses

Please make sure your shipping address is entered correctly at checkout.

If an incorrect or incomplete address is provided and your parcel is delayed, returned, or lost as a result, we may not be able to provide a refund or replacement.

If you notice an error in your address after placing your order, please contact us as soon as possible. We will do our best to help, but we cannot guarantee changes once your order has been processed or dispatched.

Local Taxes

For international orders, local taxes, import fees, or other charges may apply depending on your country’s rules.

These charges are not included in the product price or shipping cost unless clearly stated at checkout. Any customs duties, taxes, or import fees are the responsibility of the customer.

Customs processing may also cause delays that are outside our control.

Delays and Delivery Issues

While we work hard to meet delivery estimates, delays can sometimes occur due to:

  • Customs clearance
  • Courier or postal delays
  • Public holidays
  • Weather events
  • Incorrect or incomplete shipping details
  • Other circumstances outside our control

If your delivery seems late, please contact us at store@hiddenartist.co and we will do our best to help.

Damaged or Missing Items

Please inspect your order when it arrives.

If your package is damaged, or if items are missing from your order, please contact us as soon as possible at store@hiddenartist.co.

To help us resolve the issue quickly, please include:

  • Your order number
  • A description of the issue
  • Photos of the package and product, where relevant

We will review the issue and let you know the next steps.

Lost Packages

If your tracking shows that your order has been delivered but you have not received it, please first check:

  • Around your delivery location
  • With other members of your household
  • With your local courier or postal provider
  • With neighbours, building reception, or parcel lockers, if applicable

If you still cannot locate your package, please contact us and we will help where possible.

Please note that we may not be able to provide a refund or replacement for packages lost due to incorrect shipping information or after confirmed delivery.

Contact Us

For any shipping-related questions, please contact us through at store@hiddenartist.co.

We are here to help and will do our best to resolve any issue with your order.