Terms of Service

Last updated: 31 May 2026

Welcome to Hidden Artist Ltd.

These Terms of Service apply when you visit or purchase from our website, use our online store, or interact with any of our related services. By using our website or placing an order, you agree to these Terms of Service, together with our Privacy Policy, Refund Policy, Shipping Policy, and any other policies referred to on our website.

If you do not agree with these terms, please do not use our website or purchase our products.

1. About us

This website is operated by Hidden Artist Ltd, a New Zealand company.

In these Terms, the words “Hidden Artist”, “we”, “us”, and “our” refer to Hidden Artist Ltd. The words “you” and “your” refer to the customer or user of our website.

Our store is hosted on Shopify, which provides the e-commerce platform that allows us to sell our products to you.

2. Eligibility to use our website

By using our website or placing an order, you confirm that you are legally able to enter into a binding contract.

If you are under the age of majority in your country, state, or region, you may only use our website with the involvement and consent of a parent or guardian.

3. Our products

Hidden Artist sells art, craft, and creative products designed to help people discover and express their artistic side.

We make reasonable efforts to display and describe our products accurately. However, product colours, packaging, and images may appear differently depending on your screen, device settings, lighting, or production variations.

Unless expressly stated otherwise, any artworks, example images, or finished pieces shown on our website are for illustration and inspiration only. Results may vary depending on the user’s materials, technique, canvas, paint, and other factors.

We may change, update, limit, or discontinue products at any time without notice.

4. Product safety and use

Our products are intended for art and craft use only.

You agree to use our products in accordance with any instructions, warnings, or guidance provided with the product or on our website.

Some products may include paper, transfer sheets, packaging, small components, or other materials that may not be suitable for young children without adult supervision. Unless a product is expressly described as suitable for children, it should be used under appropriate adult supervision.

You are responsible for deciding whether a product is suitable for your intended use.

5. Orders

When you place an order through our website, you are making an offer to purchase the products in your cart.

We may accept or decline your order at our discretion, including where a product is unavailable, there is an error in pricing or product information, payment cannot be processed, or we suspect fraudulent or unauthorised activity.

Your order is accepted when we send you an order confirmation or otherwise confirm that your order has been accepted.

Please check your order carefully before submitting it. We may not be able to change or cancel an order once it has been processed or dispatched.

6. Prices, taxes, and payment

Prices are shown in the currency displayed at checkout.

Unless stated otherwise, prices do not include shipping, customs duties, import taxes, or other charges that may apply to delivery in your country.

We may change prices, discounts, and promotions at any time without notice. The price charged for your order will be the price shown at checkout when you place your order.

You agree to provide complete and accurate billing, shipping, and payment information. You confirm that you are authorised to use the payment method provided.

7. Shipping and delivery

We will arrange delivery of your order to the shipping address you provide at checkout.

Delivery timeframes are estimates only and are not guaranteed. Delays may occur due to carriers, customs, public holidays, incorrect addresses, weather events, or other circumstances outside our control.

You are responsible for providing a complete and accurate delivery address. We are not responsible for delays, failed deliveries, or additional costs caused by incorrect or incomplete shipping information.

Where applicable, you are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by your country.

8. Returns, refunds, and consumer rights

Returns and refunds are handled in accordance with our Refund Policy.

Nothing in these Terms is intended to exclude, restrict, or modify any rights you may have under applicable consumer protection laws, including the New Zealand Consumer Guarantees Act 1993 and Fair Trading Act 1986, where those laws apply.

If there is a problem with your order, please contact us so we can assess the issue and work with you on the appropriate next steps.

9. Website information and availability

We aim to keep our website accurate and available, but we do not guarantee that the website will always be uninterrupted, error-free, secure, or up to date.

From time to time, there may be errors, inaccuracies, or omissions on our website relating to product descriptions, images, pricing, promotions, availability, shipping charges, or delivery estimates. We reserve the right to correct these errors and update information at any time, including after an order has been placed.

Where required by law, we will honour your rights as a consumer.

10. Third-party services and links

Our website may use or link to third-party services, including payment providers, shipping providers, Shopify, social media platforms, analytics tools, or other websites.

We are not responsible for the content, accuracy, policies, or practices of third-party websites or services. Your use of third-party services may be subject to their own terms and privacy policies.

11. Privacy

Your personal information is handled in accordance with our Privacy Policy.

Because our store is hosted by Shopify and may use third-party service providers, your information may be collected, processed, or stored by Shopify and other providers as needed to operate our store, process payments, fulfil orders, provide customer service, and improve our services.

Please review our Privacy Policy for more information.

12. Intellectual property

All content on our website, including text, images, designs, branding, logos, product names, graphics, artwork, layouts, and other materials, is owned by or licensed to Hidden Artist Ltd unless stated otherwise.

You may not copy, reproduce, modify, distribute, sell, or use our website content, product designs, artwork, branding, or other intellectual property without our prior written permission.

Purchasing a product from us does not give you ownership of any intellectual property rights in the product design, artwork, packaging, instructions, brand, or related content.

13. Customer feedback, reviews, and content

If you send us feedback, reviews, photos, suggestions, or other content, you confirm that you have the right to provide it.

You allow us to use that content for reasonable business purposes, including improving our products, responding to you, displaying reviews, and promoting Hidden Artist, unless you tell us otherwise or applicable law prevents us from doing so.

You agree not to submit content that is unlawful, misleading, offensive, defamatory, abusive, infringing, or harmful.

14. Prohibited uses

You must not use our website or services:

• for any unlawful, fraudulent, misleading, or harmful purpose;

• to infringe our intellectual property rights or the rights of others;

• to transmit viruses, malware, or other harmful code;

• to interfere with the security or operation of our website;

• to scrape, copy, or extract website content without permission;

• to send spam or unsolicited promotional material;

• to impersonate another person or misrepresent your identity;

• to abuse, harass, threaten, or harm any person; or

• in any way that could damage Hidden Artist Ltd, our customers, our suppliers, or our service providers.

We may suspend or restrict access to our website if we believe these Terms have been breached.

15. Disclaimer

To the extent permitted by law, our website and services are provided on an “as is” and “as available” basis.

We do not guarantee that our website will always be available, that defects will always be corrected immediately, or that the website will be free from viruses or other harmful components.

This section does not limit any rights you may have under applicable consumer protection laws.

16. Limitation of liability

To the extent permitted by law, Hidden Artist Ltd will not be liable for indirect, incidental, special, consequential, or punitive loss or damage, including loss of profits, loss of revenue, loss of data, or loss of business opportunity.

To the extent permitted by law, our total liability to you for any claim relating to your use of our website or purchase of our products will be limited to the amount you paid for the relevant product.

Nothing in these Terms excludes, restricts, or modifies any liability that cannot legally be excluded, restricted, or modified.

17. Indemnity

You agree to indemnify Hidden Artist Ltd against any loss, damage, liability, cost, or expense arising from your breach of these Terms, your misuse of our website, your violation of any law, or your infringement of another person’s rights.

18. Changes to these Terms

We may update these Terms from time to time by posting a revised version on our website.

The updated Terms will apply from the date they are posted, unless stated otherwise. Your continued use of our website after the Terms are updated means you accept the updated Terms.

19. Governing law

These Terms are governed by the laws of New Zealand.

You and Hidden Artist Ltd agree to submit to the non-exclusive jurisdiction of the courts of New Zealand.

20. Contact information

Questions about these Terms should be sent to us at:

Hidden Artist Ltd
Email: store@hiddenartist.co